Peter Harvey, boss of slot machine company Quicksilver, adopts a dramatic disguise and goes undercover in the hope of working undetected alongside his frontline staff. Hit hard by the smoking ban, the company has seen profits drop by a massive 30% and Peter is desperate to find new ways to attract more customers. Once undercover, the CEO is shocked at what he finds: a young female employee feels vulnerable working at night; a talented engineer with ideas has been told to 'shut up' by management; and venue staff feel so ignored by head office that many want to leave the company. The boss has to confront the reality, that it might not just be the company's dwindling profits he has to worry about but also his underappreciated staff. (thetvdb.com)